Terms & Conditions info-kiosk.ro

1. DEFINITIONS OF TERMS

These terms will apply to all visitors to the website www.totemdigital.ro (including its subdomains) and to the sales of goods and services by SC Office Conect SRL and its partners, through the websites to the Beneficiary.

Thus, we define the following terms:
Visitor or User - a natural or legal person who visits the website www.totemdigital.ro or other services offered by the Supplier without having purchased a license or without having placed an Order.
Buyer - physical or legal entity that issues an Order.
Beneficiary - Visitors (Users) and Buyers will be hereinafter referred to as beneficiary Supplier
​ - the commercial company SC Office Conect SRL, having its registered office in Marghita, Strada ILCaragiale No. 7, Et.1, Ap.26, Bihor county, registration number with the Trade Register: J05/335/2000, CIF RO12925698, identified on this website also under the name Totem Digital.
Goods and Services - any product or service that may be provided by the Supplier to the Beneficiary.
Order - an electronic document (e-mail, proforma invoice, etc.) that acts as a form of communication between the Supplier and the Beneficiary and through which the Beneficiary expresses its intention to purchase Goods and Services from the Supplier.
Intellectual Property Rights (hereinafter referred to as IPR) - all intangible rights, such as copyright and in kind, know-how, database rights, design rights, model rights, patents, trademarks and domain name registrations, for all the above categories.

2. CONTRACTUAL DOCUMENTS

Totem Digital's terms and conditions are as follows: contractual documents relating to the use of websites, the program, as well as other Totem Digital services .
As such, the use of the website www.totemdigital.ro, in any form or other services directly related to them represents your agreement to the articles contained in these contractual documents. The Supplier reserves the right to modify, stop or replace portions of the websites at any time and to modify the Totem Digital Terms and Conditions at any time, without prior notice. Any modification shall enter into force immediately, from the moment of its display on the website. These modifications shall not affect previous Orders.

3. WEBSITE CONTENT AND INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS (IPR)

The Beneficiary accepts and assumes the intellectual property rights and will not disclose to a third party or make public (via the Internet, media or other means) any of the information received from the Supplier.
He also takes into account the fact that the names of the sites as well as the graphic signs are registered trademarks owned by SC Office Conect SRL and cannot be used, taken over or copied without the written consent of the Supplier. The Supplier holds the copyright for the entire content of the www.totemdigital.ro . The content of the Totem Digital website is protected by international conventions and Romanian legislation regarding copyright, as well as international trade provisions.
All content, as can be seen or heard on the website www.totemdigital.ro including the graphic layout, text, images, illustrations, graphics, audio or video clips are parts of the trademarks, service marks, copyrights and/or other intellectual property rights or parts of the licenses held by the Supplier or its partners or other third parties who have licensed their materials to the Supplier.
The logos, names of goods and services, as well as the offers belonging to the Supplier's collaborators are the property of the right holders, and they have full rights and obligations over them. 
The Provider has no responsibility towards the Beneficiary regarding the manner in which its collaborators honor the offers presented on the Provider's website and regarding the manner in which these collaborators provide and deliver the services and goods that are the subject of these offers. You may download, print or store portions of the content, allowing you to use only copies of the content for personal, non-commercial use. It is prohibited to copy or publish the content, computer documents or distribution in other media, changing or altering without the right of the owners the specifications of copyright trademarks. In addition to the above rights, you may not copy, download, reproduce, modify, distribute, transmit, transfer or create derivative works from the content of www.totemdigital.ro, without obtaining direct and written permission from the Supplier. The Supplier will not be liable for any direct, indirect, incidental, special damages, including, but not limited to, damages for loss of profit (of any kind), goodwill, possibility of use, data or other intangible or immeasurable losses (even if the Supplier has been previously informed of the possibility of such losses), resulting from: (1) the use of or inability to access or use the information on the sites; (2) the cost of purchasing goods or complementary services arising from any goods, data, information or services purchased or obtained, from messages received, from transactions initiated through or from the Provider's website; (3) unauthorized access to, or damage to, transmissions or beneficiary data; (4) statements, interventions and actions of any third party on the website services; or (5) any other problem that may arise related to or arising from the website services. For sections of the website that concern opinions of third parties, the responsibility for the content and veracity of the opinions lies entirely with their authors. The Provider has the right not to publish those opinions that it considers in any way harmful to the policy invoked above. By accessing the site, you agree to protect, insure, defend and hold harmless the Provider against all losses, expenses, damages and costs, resulting from your failure to comply with these terms.
If you notice or consider that any material on this site, published by the Provider or by someone else, violates copyright or any other rights, please contact us for details at sales@totemdigital.ro so that we can make an informed decision as quickly as possible. For suggestions for improvement, graphics, opinions and views, complaints, guarantees and service, etc. use the specific addresses made available to you on this site, in the section Contact .
This site is provided as is, without any other warranties. We are not responsible for unavailability, inadequacies, or other defects/deficiencies of this site or of the sites to which there are links. The Provider is not responsible for the content, quality or nature of the sites reached through links on this site (commercial or advertising links). The responsibility for these sites lies entirely with their owners. In no case will the Provider be responsible for damages to the Beneficiaries, to the computer systems or others in the event of accessing the links provided, even if the Provider has been informed of the possibility of such damages.Visit www.totemdigital.ro is done exclusively at your own risk.
We request that you immediately cease using Totem Digital services and products if you do not agree with the above.

4. CONFIDENTIALITY – ADVERTISING

The Provider undertakes not to transmit the personal data of the Beneficiaries of the site to third parties and to use them only for the purpose of establishing contact with its clients, as well as for the purpose of informing them on aspects related to the functioning of the site and its offers. The Provider may notify the Beneficiaries and Visitors regarding current offers via newsletter and may send greeting cards, gift coupons or other special messages.
The Provider does not promote SPAM. Any Beneficiary who has explicitly provided his email address on the site www.totemdigital.ro or www.officeconect.ro with the related subdomains, may request its deletion from our database, by a written note sent to the address office@officeconect.ro .
The Supplier's e-mail messages can be sent via the MailChimp service. This ensures the confidentiality and security of information. Customer data cannot be used or provided to other parties.
In the case of opting for online payment (by bank card), the processing of card data is done on secure servers, and the Supplier does not request or store any details regarding your card.
According to legal conditions regarding the protection of personal data, the Provider will not disclose without authorization any information regarding the Beneficiary. Only based on your express and unequivocal consent and only within the limits of the legislation in force, in order to respond to your requests by offering new products/services, it is possible for us to provide such information to third parties (e.g.: marketing service providers, other service providers; state, government agencies or insurance associations, when specific legislation provides for this; other companies with which we can develop joint programs for offering our products and services on the market).
The Beneficiary undertakes to respect the confidentiality of the information communicated by the Provider to him.

5. PAYMENTS – BILLING

The price and payment method are specified in the Order. As a result, the Supplier will issue an invoice to the Beneficiary for the Goods and Services delivered, the Beneficiary being obliged to provide all the information necessary for issuing the invoice, in accordance with the legislation in force.
Payment for the goods and services of Totem Digital will be made following the Order. The delivery of the goods, services and the Totem Digital license will be made only after confirmation of the full payment for the services and goods of Totem Digital. The invoice will be issued and delivered by the Supplier to the Beneficiary following the delivery of the goods, services or the Totem Digital license.

6. DELIVERY AND PACKAGING

1.     Delivery - The Supplier undertakes to send the Goods, Services and Documents (including the invoice) to the Beneficiary electronically: by e-mail, or by any other electronic form favorable to him and the Beneficiary.

2.     Shipping and Packaging - Unless the Order also includes a physical good (in a form other than electronic), the shipping service is implicit in the electronic delivery process.
Only if the Order also includes a physical good (in a form other than electronic) do the following two provisions apply:

3.     The Supplier transfers the risks and responsibilities associated with the Goods and Services upon their delivery to the internal courier/postal company with which the Supplier collaborates or to the Beneficiary's representative.

4.     The Supplier will ensure the proper packaging of the Goods and Services and will ensure the transmission of accompanying documents.

5.     The Supplier will deliver the Goods and Services on the territory of Romania, regardless of whether this is electronically or physically.

7. THIRD‑PARTY SOFTWARE LICENSES (Content Management Software – e.g., SiteKiosk Online)

Nature of the SiteKiosk License

The delivered equipment may include third‑party software, such as the SiteKiosk application, used for digital content management and display.
The SiteKiosk license is a commercial, time‑limited license issued by the software manufacturer.
SiteKiosk licenses are not perpetual and require periodic renewal to maintain full functionality.

Software Behavior Upon License Expiration

When the management license expires, the application may automatically enter a restricted mode, according to the internal mechanisms defined by the manufacturer.
This behavior may include:

• displaying a license expiration message,
• blocking access to the administration interface,
• limiting the application's functionalities.

These restrictions are generated exclusively by the management software and do not represent an intervention by the equipment provider.

Software Behavior Upon SiteKiosk License Expiration

Upon expiration of the SiteKiosk license, the application automatically enters restricted mode, in accordance with the internal mechanisms defined by the manufacturer.
This behavior may include:

• displaying a license expiration message,
• blocking access to the administration interface,
• limiting the application's functionalities.

These restrictions are generated exclusively by the SiteKiosk software and do not represent an intervention by the equipment provider.

No Access by the Provider to the Client’s Account

Access to the management software’s administration console is protected by a username and password configured by the client during the initial setup.

The provider:

• does not know these credentials,

• does not have access to the client’s account,

• cannot modify, block, or control the management application.

Therefore, the provider cannot intervene in the software and cannot generate or remove restrictions automatically applied by the application.

Client’s Freedom to Purchase Licenses

The client is free to purchase management licenses:

• from any authorized distributor, or

• to use any other content management software compatible with the equipment.

The provider does not require the client to purchase the license from them and does not condition the equipment’s operation on subsequent purchases.

Technical Operations Required After License Expiration

If the expired license results in the complete blocking of the application, additional technical operations may be required, such as:

• restoring the operating system,
• reinstalling the software,
• reconfiguring the equipment.

These operations are not covered by the equipment warranty and may be performed only upon the client’s request, subject to additional service fees.

Equipment Warranty

The commercial warranty offered for hardware equipment is 2 years and covers hardware components only.
Third‑party software (including SiteKiosk Online) is subject to the manufacturer’s terms and conditions and is not covered by the hardware warranty.

Client Responsibilities

The client is responsible for:

• managing software licenses,
• renewing them on time,
• safeguarding access credentials for installed applications,
• choosing the software solution used on the equipment.

8. RETURN POLICY

In accordance with GEO 34/2014 on consumer protection in the conclusion and execution of distance contracts, the Buyer has the right to unilaterally terminate the contract, only with payment of return postage, within 14 working days from receipt of the product, without penalties and without invoking any reason.

If the Buyer cancels the purchase according to the above clause, it is mandatory to return the product exactly in the condition in which it was delivered, that is, in the original packaging, unused, accompanied by all the documentation with which it was delivered and in perfect working order. If these conditions are not met, the Buyer does not have the right to request a refund of the price. The product will be returned to the SUPPLIER's headquarters, at the Buyer's exclusive expense. The price will not be refunded to the Buyer before the product is received and the SUPPLIER confirms that it is in the original packaging, unused, accompanied by all the documentation with which it was delivered and in perfect working order. The shipping cost of the initial order will not be refunded, if applicable.

For orders paid by card, the amount will be returned to the same card used for the transaction, within a maximum of 14 days from acceptance of the return.

Conditions for completing the return:

·         No more than 14 days have passed since receiving the product

·         The product shows no signs of assembly and is not in any way used, dirty, or damaged.

·         The product is accompanied by all its related accessories that came in the packaging (screws, nuts, fuses, washers, instructions for use, other accessories, etc.)

·         The product is returned in its ORIGINAL UNDAMAGED PACKAGING.

·         The product or packaging has a READABLE LABEL, through which the product code can be identified.

·         The product is not damaged in any way (bent, broken, scratched, etc.)

According to the ordinance, products that are susceptible to deterioration or expire quickly are exempt from return.

To return one or more products, please send them to the address below, properly packaged to protect them during shipping. We are not responsible for products damaged during shipping to us.

Please do not send return packages with cash on delivery. The value of the returned product will be refunded to your account, after the product is checked and found to meet the above return conditions. Any package sent with cash on delivery or with cash on delivery by us will not be accepted.

Product return address:

OFFICE CONECT SRL, LOC. PALEU, Str. 3 no. 1128, Jud. BIHOR, Postal code 417166, Tel: 0371 710 077

To return a product, we need to identify the purchase document issued by us to you (Invoice, Tax Receipt). Otherwise, we cannot fulfill the return!

Please complete the following return request: RETURN REQUEST

9. LIABILITY

The Supplier shall not be liable for any damages of any kind that the Beneficiary or any third party may suffer as a result of the Supplier's performance of any of its obligations, both under the terms and conditions set out and under the Order and for damages resulting from the use of the Goods and Services after delivery and in particular for the loss of the products.
The Supplier shall not be liable if its subcontractors and/or partners of any kind involved in the execution of the Order fail to perform any of their contractual obligations.

10. FORCE MAJEURE

Neither party shall be liable for failure to perform its contractual obligations if such failure is caused by a force majeure event. Force majeure is an unforeseeable and unavoidable event, beyond the control of the parties.

11. APPLICABLE LAW – JURISDICTION

This contract is subject to the Romanian laws in force. Any disputes arising between the supplier and the beneficiary or buyer will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts located within the area of activity of the Supplier's registered office.

12. MISCELLANEOUS PROVISIONS

The parties to the agreement will be considered independent contractors and neither party is granted the right or authority to assume or create any obligation on behalf of or to the detriment of the other.
These Terms and Conditions, as well as the License Agreement, supersede other prior written or oral agreements between the Parties relating to the subject matter hereof and may not be modified or changed subsequently except by written agreement signed by both parties.